What Should I Do if the Program Crashes or a File Becomes Corrupted?
If possible revert to a backup copy that was made before the file became corrupt. If you do not have a back up, here are instructions on recovering.
To recover a damaged file:
● On Windows machines, press Ctrl+Shift while double-clicking the My Art Collection application icon.Hold the keys down until you see the Open Damaged File dialog box.
● On Mac OS X machines, press Command-Option while double-clicking the My Art Collection application icon. Hold the keys down until you see the Open Damaged File dialog box.
What to expect during the recovery process
During the recovery process, the My Art Collection application:
● creates a new file
● renames any damaged file by adding Old to the end of the file name. (myart.ma2 Old)
● gives the repaired file the original name.
If you experience unusual behavior in the recovered file, please contact us.
Click the Run Report button next to the report.
Select the options and customization if applicable for the specific report.
When asked, choose All to print all records in your collection.